Cancellation policy

Free cancellation

You can cancel any booking free of charge up to 24 hours before the tour's start time, or before your pickup time if your tour includes pickup. If you paid in advance, you get a full refund.

Cancelling within 24 hours, and no-shows

If you cancel less than 24 hours before the start time, or don't show up, we may charge up to the full tour price, depending on the package. We'll tell you the exact amount before you confirm your booking. If you miss the pickup or meeting time, the booking counts as a no-show.

Changing your date or time

You can move your booking to another date or time free of charge up to 24 hours before the tour, subject to availability.

If we cancel because of weather or safety

Sometimes we have to cancel because of sandstorms, rain, strong wind, extreme heat warnings or other safety reasons. If that happens, you choose: a new date at no extra cost, or a full refund.

• Hot air balloon flights depend on the wind on the morning of the flight. If the flight is cancelled, you get a new date or a full refund.
• Some partner experiences, such as Dreamland Aqua Park tickets, can have their own rules. We'll tell you before you book if they differ from this policy.

How to cancel or change a booking

• WhatsApp: +971 56 127 7925 (fastest)
• Email: [email protected]

Please include the name on the booking, the tour, and the date. We'll confirm the cancellation or change in writing.

Refunds

Refunds go back to the payment method you used, within 7 working days of the cancellation. Your bank may take a few more days to show it.

Last updated: 3 November 2026.